Refund Policy

Last Updated: 12/11/2025Thank you for shopping with [Mareh MAkomos].We want you to be completely satisfied with your purchase. This Refund Policy explains when and how refunds, returns, and exchanges may be requested.1. Eligibility for ReturnsTo be eligible for a return, the following conditions must be met:The item must be unused, unworn, and in its original packaging.The return request must be submitted within [30] days of delivery.Proof of purchase (order number or receipt) is required.Certain items may be non-returnable for hygiene or safety reasons. These include:Personal care productsCustomized or personalized itemsDigital products or downloadable itemsItems marked “final sale”2. Refund ProcessOnce your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved:Refunds will be issued to the original method of payment.Refunds may take 3–10 business days to appear, depending on your bank or card issuer.If rejected, we will explain the reason and return the item to you if applicable.3. ExchangesWe offer exchanges for:Damaged or defective itemsIncorrect items receivedItems needing a different size or variant (if available)To request an exchange, please contact us at [Your Contact Email].4. Return Shipping CostsUnless the return is due to our error (damaged, defective, wrong item), the customer is responsible for return shipping costs.We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.5. Damaged or Defective ItemsIf your item arrives damaged or defective:Contact us within [Number of Days] days of deliveryProvide photos of the damage or defectWe will offer a replacement, store credit, or refund at no additional cost to you6. Order CancellationsOrders may be canceled if:The cancellation request is made before the order shipsThe item is out of stock or unavailableIf an order has already shipped, it may need to be processed as a return instead.7. Non-Refundable ItemsThe following items are not eligible for refunds unless they arrive damaged or incorrect:Gift cardsDigital productsClearance or final-sale itemsCustom-made productsOpened personal-care or hygiene items8. How to Start a ReturnTo start a return, email us at:Email: [Your Contact Email]Include:Full nameOrder numberReason for returnPhotos (if damaged or defective)We will provide instructions on where to send the item.9. Contact UsIf you have any questions about this Refund Policy or need help with a return, please contact us: